Create an Incident Ticket Request

To submit a new ticket, click on the link New Support Ticket.NOTE: Tickets may be avoided if the issue can be found in the FAQ section under Solutions (or Knowledge Base on the front page). Check here for commonly solved issues that have been turned into help sheets.
The start of the ticket is the subject line. Examples include ‘Computer not turning on’ or ‘Install partition in classroom’.
You will then enter the contact name, e-mail address, and work phone number (extensions are optional, but a helpful addition).
Select the ticket campus from the dropdown menu.
Selecting the ticket area from the drop down menu, entering an area, room # and nearest entrance are optional, but will help in locating where the request is taking place the quickest.
Select the ticket contact’s department from the drop down menu.
Select the Request Type from the drop down menu. From here, the options will change based on your selection.
The second part of the request type is the issue being seen or the type of task needed.
The last part of the request gives more detail into your issue or task type.
NOTE: Facilities requests allow you to also include a student name if a student is involved for the request being made. Initials will suffice for this. Facilities requests REQUIRE the approval of the designated pod’s supervisor. Requests cannot be completed unless this has been entered.
The next dropdown is to select if the issue has been recurring. The options are only once for issues that have occurred once, intermittent for issues that sometimes occur, or always for always recurring.
Provide a summary of your request. Something along the lines of ‘My computer was dropped and now gives a black screen’ is a good summary. Provide more details about your issue in the next section. If you have any images or files you want to attach, you can do so here as well.
Choose your requested completion date.
Choose your priority level for the request.
Click ‘Submit’ and your request has been submitted. Once entered into the system, the appropriate team will be notified and contact will be made for any additional information that may be needed.