What do I do if my printer says it's offline? Check that your printer is plugged into power and turned on. We have set the printers to stay on at all times for printer auditing purposes, but sometimes, the power cord could be tripped over or the button can be knocked and turns off the printer. The power button on the printer should be lit to know that the printer is on. Are you able to print to your printer wirelessly (without plugging in a cable)? Check that your ethernet cable is plugged into your printer and the wall (this is typically a blue cable but can vary in color). Ensure that the screen displays an IP address; an example of an IP address is 192.168.0.1. If your printer still does not display an IP address and the cable is plugged in, try swapping the cable out with another one. If the issue persists, send in an IT support request. Do you need a cable to print? Check that your USB cable is plugged into your computer and the printer.